moderate“They are generic and all the same. I don't tend to read as they are all the same. Makes me worry that someone will have a fall and in their risk assessment it wasn't picked up on.”
incident learning
1 finding
moderate“We were made aware of at least two incidents that although had been responded to well by staff the registered manager and provider had not been made aware.”
governance
1 finding
moderate“Audits were not always picking up on the shortfalls on lack of personalised risk assessments and the completion of incident reports.”
record keeping
1 finding
minor“Complaints responded to were not always being recorded centrally. The registered manager told us they would address this.”
communication with families
1 finding
minor“Staff told us they would benefit from having face to face staff meetings which were not currently taking place.”