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Violet’s Homecare Services is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 50 people were receiving support with personal care. We carried out our on-site assessment on 05 December 2024; off site assessment activity started on 02 December 2024 and ended on 10 December 2024. We spoke with 9 people using the service, 9 family members and 5 members of staff including the registered manager. We requested written feedback from a further 10 members of staff and received 1 response. We looked the 5 priority quality statements during this assessment. People told us they received good care that met their needs. They expressed dissatisfaction with the consistency of staffing but felt all staff members were well trained and professional. Care plans and risk assessment needed to be strengthened to ensure essential information was available for staff guidance. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly about their care.
npm run etl:reports -- --location 1-122467385.Violets Homecare Services Limited was rated Good across all five key questions at its June 2016 inspection, with approximately 75 people receiving safe, person-centred domiciliary care. No regulatory breaches were identified and the service demonstrated strong leadership, well-maintained care records, and a committed, well-trained workforce.
Violets Homecare Services Limited received a Good rating across all five key questions at its January 2019 inspection, maintaining the same rating as its previous inspection in June 2016. The service demonstrated consistent strengths in safeguarding, medication management, person-centred care planning, staff support, and governance with no significant concerns identified.