Helping Hands Oxford received a Good rating across all five key questions at its first inspection in May 2023, with 12 people receiving regulated personal care at the time. Minor gaps in risk assessment documentation and infection control practice were identified and promptly addressed by the registered manager during the inspection.
Concerns (3)
minor
Record keeping
: “documentation assessing the risk and management for diabetes and bathing were not in place. The registered manager took immediate action to address this.”
minorConsent / capacity: “for one person, documentation around their best interest was not available for all aspects of their support.”
minorInfection control: “[Staff] don't wear aprons, they used to during Covid; they wear gloves; most of them only wear masks if they choose to wear them.”
Strengths
· People and relatives consistently reported feeling safe, well-treated and satisfied with the care provided.
· Medicines were managed safely with accurate records, staff training, monthly audits and spot checks.
· Robust staff recruitment including DBS checks, induction linked to the Care Certificate, and shadowing for new staff.
· Personalised, regularly reviewed care plans reflecting people's health, wellbeing, communication and individual preferences.
· Visible and accessible management team with strong governance including audits, spot checks and quality assurance calls.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood