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Orbis Care Limited received an overall rating of Requires Improvement at its first CQC inspection, with Safe and Well-Led key questions failing due to inconsistent risk assessments, gaps in care planning, absent mental capacity records, and quality assurance systems not yet mature enough to detect shortfalls. Strengths included kind and caring staff, safe recruitment, good training, effective multi-agency working, and a responsive, person-centred approach to care delivery.