Initial Haven Care Services received a Good rating across all five key questions at its first inspection in May 2023, demonstrating safe, personalised care for its three service users. No failures or regulatory breaches were identified; the service showed strong leadership, well-maintained records, and consistently positive feedback from relatives and staff.
Strengths
· Personalised, detailed risk assessments including emollient fire hazard guidance and personal emergency evacuation plans developed collaboratively with people and relatives.
· Relatives consistently praised care workers and management as approachable, responsive, and attentive, with multiple unsolicited compliments recorded.
· Staff felt well-supported, listened to, and valued, contributing to positive morale and a strong team culture.
· Robust recruitment procedures including DBS checks, structured induction, competency assessments, and mandatory and specialist training kept up to date.
· Medicines administered safely with regular audits of MAR charts and competency assessments for staff.