critical“there were occasions where a statutory notification to the CQC had not been submitted...the provider failed to identify these notifications had been missed.”
governance
1 finding
moderate“there were some concerns raised by people, relatives and stakeholders about getting a response from the office when the registered manager or service manager were not available.”
record keeping
1 finding
moderate“some instances where care workers had been logged in to two places at one time.”
staff training
1 finding
minor“Some of the staff files contained incomplete records, for example some files did not contain completed induction checklists for staff.”
missed or late visits
1 finding
minor“Weekend replacements are problematic, the carer then might not come on time.”