Acorn Complete Care Ltd received a Good rating across all five key questions at its first inspection in April–May 2023, demonstrating safe recruitment, person-centred care planning, and effective governance. No regulatory breaches were identified, and feedback from relatives was consistently positive about staff skills, consistency, and management openness.
Strengths
· Staff knew people well and consistent staffing helped build strong relationships with service users and families
· Comprehensive pre-employment checks including DBS, references, and right-to-work verification
· Detailed, person-centred support plans developed with people and their relatives from the outset
· Regular supervisions, spot checks, and appraisals supported staff development and care quality
· Robust governance including audits, surveys, and quality monitoring systems