Double Ark Sydenham Road achieved a Good rating across all five key questions on its first inspection, demonstrating safe and person-centred domiciliary care for seven people. No regulatory breaches or areas for improvement were identified.
Strengths
· Robust risk assessments covering health, safety and environmental risks with clear mitigation guidance for staff
· Safe medicines management with MAR charts, PRN protocols, competency checks and monthly audits by registered manager
· Strong recruitment practices including DBS checks, two references and right-to-work verification across all six reviewed files
· Quarterly supervisions and annual appraisals with documented goals, challenges and performance feedback
· Person-centred care plans co-produced with people and families, capturing life history, spiritual needs and communication preferences