moderate“The provider faced difficulties with staff recruitment and finding suitably skilled staff who could meet the needs and preferences of the people being supported.”
person centred care
1 finding
minor“progress towards meeting longer-term goals was not always recorded.”
record keeping
1 finding
minor“records to show which approaches worked and what did not could be improved to ensure all staff were taking a consistent approach.”
medication management
1 finding
minor“Guidance for staff around medicines required on an as and when basis lacked detail to help staff understand when these should be given.”