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Premier Care Services received an Outstanding overall rating at its October 2016 inspection, excelling particularly in caring and well-led domains through an exceptional person-centred culture, highly compassionate staff, and a proactive registered manager. No regulatory breaches or failure themes were identified, with the service demonstrating robust governance, strong community partnerships, and consistently positive feedback from people and relatives.
Premier Care Services received an overall Good rating across all five key questions at its June 2019 inspection, having previously been rated Outstanding in 2016. The service demonstrated strong person-centred care, safe staffing and medicines management, effective governance, and compassionate staff who consistently went above and beyond for people and their families.