Blue Ribbon Live In Care received a Good rating across all five key questions at its first comprehensive inspection in August 2021, with people and relatives consistently reporting high-quality, person-centred live-in care. The sole area for improvement was a recommendation regarding staff rest periods, as two care workers were found to have worked extended shifts for a month without a 24-hour break, and no written policy existed to govern this.
Concerns (2)
moderate
Staffing levels
: “duty rosters we looked at indicated two live-in care workers had recently worked 10 to 12 hour shifts every day for a month without any uninterrupted 24-hour period of time off”
minorGovernance: “the provider did not have any written staff policies in place that specified the number of days live-in care workers could work without having sufficient time off”
Strengths
· People received continuity of care from regular live-in care workers familiar with their individual needs and preferences.
· Medicines systems were well-organised with electronic monitoring, ongoing staff training and competency assessments.
· Robust pre-employment checks and comprehensive safeguarding policies and procedures were in place.
· Person-centred electronic care plans were easily accessible to staff via mobile apps and updated in real time.
· Strong infection prevention and control measures including COVID-19-specific risk assessments and staff vaccination.