moderate“Care plans were not always personalised, and the level of information and detail documented within them varied.”
minor“a plan for another aspect of the child's care lacked detail. It stated, 'Carer to keep [Name] safe at all times.' No further information was documented”
person centred care
1 finding
moderate“one care plan stated, 'support [Name] to toilet.' No further information was recorded to help staff provide person centred care.”
record keeping
1 finding
moderate“Staff did not always follow care plans... the information was incorrect as support to bathe was not provided.”
governance
1 finding
moderate“we found some quality assurance processes were not yet effective. Audits and checks were completed but had not identified shortfalls we found.”
leadership
1 finding
moderate“Oversight of the service needed to be strengthened. Systems and processes to monitor the service were not effectively embedded.”
communication with families
1 finding
minor“some information shared with a social worker did not accurately reflect the care and support that had been provided.”
other
1 finding
minor“we found inaccurate information was available on the provider's website that was misleading for the public.”
complaints handling
1 finding
minor“the whistleblowing and complaints polices contained incorrect information which meant information about how to raise a concern about the service was inaccurate.”