Good Oaks Home Care Worcester achieved a Good rating across all five key questions in its first CQC inspection, demonstrating safe recruitment, competent and caring staff, and effective governance. Minor gaps were noted in the detail of some risk assessments and in ensuring all relatives were fully informed about care plans.
Concerns (2)
minor
Care planning
: “Another relative said, 'I'm not aware of a care plan or any paperwork being filled out.'”
minorRecord keeping: “Some risk assessments would benefit from more detail such as how to use specific moving and handling equipment.”
Strengths
· Staff were knowledgeable about people's needs and continuity of care was maintained through regular carers supporting the same people.
· Medicines were administered safely with regular audits and competency checks completed by the registered manager.
· Complaints were responded to promptly and in line with policy, with people feeling confident raising concerns.
· The registered manager had good oversight using audits of care records and observations of staff practice to continually improve the service.
· People were treated with dignity, respect and compassion; staff built strong relationships with those they supported.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learningGood