minor“Some duplicate paper copies of care plans held in the office were not up to date but we saw that these were being completed.”
medication management
1 finding
minor“Records were missing some detail including allergies. The provider rectified this during the inspection.”
complaints handling
1 finding
minor“Informal concerns were not always centrally recorded but we saw individual concerns had been dealt with promptly and proportionately.”
care planning
1 finding
minor“People's records included some personal history and preferences with how care should be delivered but had less information about interests, likes and dislikes.”