Procare Healthcare Ltd received a Good rating across all five key questions on its first CQC inspection, with people and relatives reporting consistently positive experiences of safe, personalised and dignified care. The registered manager demonstrated strong hands-on leadership, effective governance systems and proactive partnership working with health and social care professionals.
Strengths
· People and relatives consistently reported feeling safe and well-supported by trained, respectful staff
· Staff recruited safely with DBS checks, references, induction shadowing and Care Certificate completion
· Medication management included competency assessments, random spot checks and blister-pack verification processes
· Risk assessments were reviewed dynamically when people's needs changed, e.g. mobility deterioration
· Registered manager maintained hands-on oversight including personal visits, quality checks and feedback collection
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood