Ivybae Care achieved a Good rating across all five key questions on its first CQC inspection, with strong evidence of safe, personalised, and compassionate homecare delivery to 35 people in Ilfracombe. The service demonstrated robust safeguarding, well-trained staff, effective governance, and a person-centred culture embedded at all levels of the organisation.
Strengths
· People felt safe and supported by staff, with strong positive feedback from service users and relatives about the quality and consistency of care.
· Effective safeguarding systems in place; staff demonstrated clear understanding of abuse reporting procedures and had received up-to-date safeguarding training.
· Robust staff recruitment and selection processes including DBS checks, references, and supervised induction periods.
· Medicines managed safely with staff receiving training and competency assessments; management spot-checked medicine practice in the community.
· Staff were well trained across a wide range of topics including MCA, moving and handling, dementia, end of life care, and infection control.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidance; Mental Capacity Act complianceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learningGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood