moderate“People and relatives told us sometimes their care workers were late or early and they didn't always get a phone call to let them know.”
communication with families
1 finding
minor“Sometimes communication between care workers and the relatives was not good and people did not get food or drinks prepared by staff, but by their relative.”
person centred care
1 finding
minor“Some relatives told us that sometimes staff left early if all tasks were done instead of staying the full call time.”
staffing levels
1 finding
minor“Some family members told us they were frustrated by not getting call times at the times they wanted them. The registered manager knew this was a problem and was working to recruit more staff.”