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Servoca Complex Care - Chelmsford is a domiciliary care agency providing personal and nursing care to people living in their own homes. At the time of our assessment 13 people were using the service. We carried out our on-site assessment on 5 September 2024, off site activity started on 2 September 2024 and ended 12 September 2024. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The assessment was prompted due to concerns raised in relation to staff performance and training. We looked at 9 quality statements which included the key questions of safe and well led. We found the service had fully investigated any issues with staff performance and training was in place to meet people’s specific needs.
npm run etl:reports -- --location 1-12018523858.Servoca Complex Care - Chelmsford received a Good rating across all five key questions on its first inspection in January 2023. Minor gaps in recruitment documentation, PRN medicine protocols, and risk assessment organisation were identified but promptly addressed by the provider following inspection feedback.