minor“some applicants did not have a full employment history documented. Following the inspection, the provider responded promptly, amending their policy”
care planning
1 finding
minor“Some guidance about risks to people's health was recorded over a number of different sections of the care plan and this meant information was not always easy to find.”
medication management
1 finding
minor“People had protocols in place for as and when needed [PRN] medicines. However, some of these lacked detail.”
staff competency
1 finding
minor“we received some mixed feedback about the clinical skills of staff who were covering care visits on a less regular basis.”