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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

Methodology About Privacy Contact

Agency profile · CQC 1-119779077

Prior Care Limited

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Provider

Prior Care Limited

Havering · London · Active since 02/0

GoodHome-care★ Owner-managed (director & PSC)RM: Trowbridge, Jemma

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

9 months ago

12/Aug/2025 - 00:00

Inspected 9 months ago

Overview Inspections (4)Findings (5)Owner-management Methodology

5 findings across 5 themes

Every concern logged by inspectors

missed or late visits
1 finding
- critical“Staff monitoring data showed a number of calls had not been attended on time and staff did not stay the duration of the visits.”
staffing levels
1 finding
- critical“Staff were not being given time to travel in between appointments, which meant that they would be late for calls.”
governance
1 finding
- critical“Audits were not being completed on staff timekeeping to ensure staff attended calls on time and stayed the duration of the visit.”
record keeping
1 finding

moderate

“Care plans were not being audited, which may have identified the shortfalls we found with communication plans.”

communication with families

1 finding

minor“Peoples communication ability was not recorded on the care plans.”