Excellence in Care, a small domiciliary care agency in Gloucestershire, received a Good rating across all five key questions at its first CQC inspection in December 2022. The service demonstrated safe recruitment, effective use of electronic care planning, personalised care delivery and strong leadership from a committed registered manager.
Strengths
· People and relatives felt safe and were positive about staff; safeguarding processes and risk assessments were robust.
· Electronic care planning system enabled real-time monitoring of care calls, task completion and medicines administration.
· Staff were recruited safely with DBS checks, references, documented interview notes and probationary support.
· Registered manager was approachable, passionate and committed to person-centred care and continuous improvement.
· People's privacy, dignity and independence were consistently respected and promoted by staff.