ReadyCQC, a weekly field guide to CQC home-care regulation

criticalSafeguarding: “they had not informed the Local Authority safeguarding team as required. Therefore, we raised a safeguarding alert with the Local Authority safeguarding team.”

criticalMedication management: “Care plans and medication risk assessments were not always in place, and did not provide clear guidance to ensure the safe administration of medication.”

criticalCare planning: “Care plans did not always provide care workers with the necessary information to provide person centred care to people who used the service.”

criticalGovernance: “Audits received following the site visit were not effective in identifying where improvements were required.”

moderateRecord keeping: “staff had no access to the paper records stored within the office as these documents had not been added to the electronic system.”

moderateStaff training: “one person who commenced employment in July 2022, did not complete training in relation to dementia, diabetes, falls and the Mental Capacity Act until October 2022.”

moderateSupervision / appraisal: “The registered manager told us staff had received one to one supervision meetings. However, these had not been documented.”

moderateStaff competency: “A number of these were out of date as the registered manager advised the policy is for these to be completed every three months.”

moderateConsent / capacity: “People's consent to care had not been sought appropriately. There was no record anyone had been asked to consent to their care plan.”

moderatePerson-centred care: “one person's care plan states they were living with diabetes with no further detail regarding the support required in relation to this.”

minorMissed or late visits: “one person and their relative raised a concern that staff were often late. This was raised with the registered manager during the inspection.”

Luna 3-6-5 Healthcare Services Ltd

Inspection reports (1)