First inspection of Oliveheal Healthcare Ltd, a small domiciliary care agency supporting two people with personal care, rated Good overall and across all five key questions. People received safe, person-centred care from a well-supported staff team, with no missed or late visits and an engaged, open culture led by the registered manager.
Strengths
· People received safe, person-centred care and were involved in developing their support plans
· Staff built friendly, caring relationships and respected people's privacy, dignity and independence
· Safe recruitment practices and safe staffing levels with no missed or late visits reported
· Staff completed Care Certificate, induction and mandatory training and felt well supported with regular supervision
· Care provided in line with the Mental Capacity Act, with consent obtained prior to support
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcare servicesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Engaging and involving people using the service, the public and staff; promoting a positive person-centred cultureNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Continuous learning and improving care; working in partnership with othersNot rated