MacIntyre Leicester LifeLong Learning achieved an Outstanding overall rating at its May 2018 inspection, improving from Good in 2015, with Outstanding ratings in responsive and well-led domains driven by exceptional person-centred care, community inclusion and robust governance. No regulatory breaches or significant failure themes were identified.
Strengths
· Highly individualised, person-centred care with detailed support plans reflecting personal history, interests, goals and communication needs
· Consistent staffing with staff recruited to match people's interests and preferences, fostering trust and positive relationships
· Outstanding responsiveness enabling people to achieve personal goals such as voluntary work, community participation and increasing independence
· Robust quality assurance systems including 'great interactions audit', commissioner compliance reports and national-level governance oversight
· Strong safeguarding culture including membership of Ann Craft Trust, a dedicated Safeguarding Group and publication of 'The Safeguardian' newsletter
MacIntyre Leicester LifeLong Learning achieved an overall Good rating with an Outstanding in Responsive, reflecting highly individualised, person-centred support for three people with learning disabilities and autism living in their own homes. No regulatory breaches or failure themes were identified; the service demonstrated strong safeguarding, MCA compliance, innovative communication strategies, and robust quality assurance.
Strengths
· Highly personalised and tailored support plans reflecting people's individual needs, preferences, hobbies, goals and communication styles
· Staff demonstrated strong knowledge of safeguarding responsibilities and positive risk-taking to promote independence
· Robust Mental Capacity Act compliance with documented capacity assessments and best interest meetings involving relatives and professionals
· Innovative and individualised communication strategies developed for each person, including multilingual support and objects of reference
· Strong staff recruitment process involving service users and relatives in selection and competency assessment during shadowing
Quality-Statement breakdown (20)
safe: Safeguarding people from abuseGood
safe: Risk assessment and positive risk-takingGood
safe: Staffing levels and dedicated support teamsGood
safe: Medicines managementGood
safe: Staff recruitment practicesGood
effective: Staff knowledge, skills and trainingGood
effective: Mental Capacity Act and best interest decisionsGood
effective: Nutrition, dietary support and meal preparationGood
effective: Access to healthcare professionalsGood
effective: Supervision and appraisal of staffGood
caring: Positive relationships between staff and people using the serviceGood
caring: Involvement of people and relatives in care decisionsGood
caring: Promotion of privacy, dignity and independence in the communityGood
responsive: Personalised and tailored support plansOutstanding
responsive: Responding to changing needs and innovative approachesOutstanding
responsive: Complaints handlingGood
responsive: Involvement of relatives and external professionals in reviewsOutstanding
well-led: Leadership and management cultureGood
well-led: Quality assurance and auditing systemsGood
well-led: Staff engagement, whistleblowing and communicationGood