Charismatic Care Ltd received a Good rating across all five key questions at its first inspection in December 2022, demonstrating strong person-centred care, effective safeguarding, and well-embedded governance for the single person using the service at that time. The registered manager was praised for inclusive leadership, proactive partnership working with professionals, and a comprehensive staff training programme aligned to individual needs.
Strengths
· Staff supported people to have maximum possible choice, control and independence using preferred communication methods including Makaton
· Strong person-centred matching process for staff, building genuine relationships and routines with people and families
· Comprehensive induction and training programme including specialist training aligned to individual needs
· Effective joint working and communication with health and social care professionals achieving positive outcomes
· Electronic records system with real-time staff communication app ('Walki talki') enabling prompt support
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood