Ascentia Support Services Ltd received a Good rating across all five key questions at its first CQC inspection, supporting 4 people with a person-centred, well-governed domiciliary care service. No failures or breaches were identified; people and relatives consistently reported feeling safe, respected and well cared for.
Strengths
· Person-centred risk assessments covering a range of safety and wellbeing needs with clear guidance for staff on risk minimisation.
· Robust recruitment procedures including DBS checks, reference verification, employment history and right-to-work checks for all staff.
· Effective induction programme including Care Certificate standards, safeguarding training, infection control, MCA, and equality and diversity.
· Staff supervision programme and ongoing appraisal system in place with refresher training monitoring.
· Positive feedback from people and relatives praising consistency, compassion, dignity, respect and responsiveness of the service.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood