moderate“some care plans did not document all physical, emotional and mental health needs.”
record keeping
1 finding
moderate“some people did not have some health specific risk assessments in place.”
governance
1 finding
moderate“review of people's care plans and risk assessments had not always been sufficiently undertaken.”
communication with families
1 finding
minor
“some people and relatives felt communication could be improved.”
person centred care
1 finding
minor“Some people felt staffing consistency could be improved...some staff and people felt consistency was lacking which impacted upon the care delivered.”