ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.
VOL. 01 · ISS. 18 · UPDATED WEEKLY
← Directory Provider
Teesside Care Services Ltd
Middlesbrough · North East · Active since 28/1
Overall rating
Good
safe Good
effective Good
caring Good
responsive Good
well-led Good
Last inspection
3 years ago
15/Apr/2023 - 00:00
Inspected 3 years ago
Inspection reports (1) safe: Good effective: Good caring: Good responsive: Good well-led: Good
Support Solutions Middlesbrough, a small domiciliary care agency supporting 5 people, received a Good rating across all five key questions at its first CQC inspection. The service demonstrated robust safeguarding, consistent staffing, person-centred care planning, and effective management oversight with no failure themes identified.
Strengths
· People supported by a consistent staff team with new staff introduced prior to supporting people
· Robust recruitment process including DBS checks and references
· Electronic monitoring system alerting manager to missed calls or late staff and missed medicines
· Person-centred care plans with good detail on routines and preferences
· Registered manager conducted regular spot checks, observational visits and reviews Quality-Statement breakdown (22) safe: Systems and processes to safeguard people from the risk of abuse; Staffing and recruitmentGood safe: Assessing risk, safety monitoring and managementGood safe: Using medicines safelyGood safe: Learning lessons when things go wrongGood safe: Preventing and controlling infectionGood effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood effective: Staff support: induction, training, skills and experienceGood effective: Ensuring consent to care and treatment in line with law and guidanceGood effective: Supporting people to eat and drink enough to maintain a balanced dietGood effective: Staff working with other agencies to provide consistent, effective, timely careGood caring: Ensuring people are well treated and supported; respecting equality and diversityGood caring: Supporting people to express their views and be involved in making decisions about their careGood caring: Respecting and promoting people's privacy, dignity and independenceGood responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood responsive: Meeting people's communication needsGood responsive: Improving care quality in response to complaints or concernsGood responsive: End of life care and supportNot rated well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood well-led: Engaging and involving people using the service, the public and staffGood well-led: How the provider understands and acts on the duty of candourGood well-led: Working in partnership with othersGood