Season Healthcare Living received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, person-centred care for 2 people supported in the community. The service showed strong leadership, effective multi-agency working, and high satisfaction among people, relatives, and staff.
Strengths
· People and relatives consistently reported feeling safe and well-supported, with staff demonstrating strong knowledge of individual needs and risks.
· Safe recruitment practices in place including DBS checks, with people actively involved in staff selection.
· Staff received effective induction, mandatory training, regular supervision, and competency spot checks.
· Care plans were personalised and person-centred, reflecting people's preferences, communication needs, and equality characteristics.
· Strong multi-agency working with physiotherapists, occupational therapists, and local hospitals to support people's health outcomes.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood