Restcare Limited, a small domiciliary care agency in Harlow supporting 4 people, received a Good rating across all five key questions at its first inspection in February 2023. The service demonstrated safe and personalised care delivery, strong leadership, effective governance through audits, and a positive, open culture for both people and staff.
Strengths
· People felt safe and staff understood safeguarding responsibilities including escalation to local authority and CQC
· Medicines managed safely with trained staff, competency spot checks and medicine audits in place
· Personalised care plans reflecting individual preferences, histories, and equality characteristics
· Positive staff culture with accessible, supportive registered manager described as treating staff 'like a family'
· Range of quality audits and electronic call monitoring providing continuous oversight and improvement
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood