Brunelcare Domiciliary Care Services Somerset

Inspection reports (3)

1. Inspection report · 2022-04-23

   Framework: KLOE · 10 pages · 80 KB · PDF

   Good
   safe: Goodwell-led: Good

   Brunelcare Domiciliary Care Services Somerset improved from requires improvement to good following a focused inspection of Safe and Well-led, with significantly better care plans and robust governance addressing the previous regulation 12 breach. Some late visits during COVID-19 staff sickness were noted but had not caused harm, and the service was praised by professionals, people and staff.

   Concerns (1)

   • minorMissed or late visits: “Feedback was mixed about visit times with some people advising these were sometimes different than on the rota. No people had been harmed by this, but for some it had been frustrating.”
   Strengths

   • · Care plans significantly improved with specific detail including modified diets guidance
   • · Risks assessed, monitored and regularly reviewed
   • · People and relatives reported feeling safe with staff
   • · Spot checks and competency reviews ensured staff competence