Divine Healthcare Solutions received a Good rating across all five key questions at its first CQC inspection, with 23 people receiving domiciliary care at the time. The service demonstrated safe recruitment, effective care planning, person-centred practice, and strong management oversight with no areas of concern identified.
Strengths
· Risks to people's safety and well-being were assessed and monitored with detailed risk assessments in place.
· Staff completed training relevant to people's medical conditions and had a probation/induction period.
· People received consistent care from the same staff, supporting continuity of care.
· Safe recruitment practices including DBS checks, references, and identity verification.
· People and relatives were involved in care planning and assessments.
Quality-Statement breakdown (24)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices, delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported, respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End-of-life careGood
well-led: Managers were clear about their roles and understood quality performance, risks, and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive, and empoweringGood
well-led: How the registered managers understood and acted on their duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood