Amore Complex Care Manchester received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, person-centred complex care for 8 adults and children with learning disabilities and autism. The service was notable for its clinical nurse oversight, strong multi-agency collaboration, robust MCA compliance, and a consistent, well-supported staff team delivering bespoke care.
Strengths
· Thorough assessments and care plans developed in partnership with health and social care teams, reflecting individual needs and preferences
· Clinical nurse employed to provide bespoke training and competency assessments for complex care needs including emergency medication and feeding tubes
· Consistent and stable staffing team with strong staff retention, enabling continuity of care and positive relationships with people and families
· Robust safeguarding systems with incident debriefs, corrective action forms and a confident staff culture of raising concerns
· Effective use of alternative communication methods including PECS and sign language to support non-verbal service users
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and supportGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and to take part in activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving careGood