moderate“previous to the inspection, numbers of staff had not always been enough to meet the needs of people using the service”
record keeping
1 finding
moderate“Recruitment files had not been robustly audited, and we identified shortfalls in pre employment checks being completed before staff were working alone.”
governance
1 finding
moderate“improvements needed to identify where previous employment checks had not been completed. For example, where references had not been returned in a timely manner prior to initiating independent working”
leadership
1 finding
moderate“The manager described the previous culture amongst staff as poor.”