Wellbeing Living received a Good rating across all five key questions at its first CQC inspection, with strong safeguarding awareness, safe medicines management, person-centred care planning, and a supportive open culture. Minor issues were noted around an incomplete electronic risk assessment system and a staff member working 31 consecutive days, both of which the registered manager addressed promptly.
Concerns (3)
moderate
Staffing levels
: “we saw a staff member had worked 31 days in a row. Although the staff member was happy with this, we discussed this with the registered manager because of the health and safety risks.”
minorRecord keeping: “the electronic system used did not document all of the people's risks. However, the registered manager provided further risk assessments in addition to the ones held on the electronic system.”
minorSupervision / appraisal: “The service had not been operating for a year at the time of the inspection, the registered manager had a programme in place for when staff required an annual appraisal.”
Strengths
· Staff understood safeguarding and how to report concerns; people felt safe with staff.
· Safe recruitment practices including DBS checks, references, and identity verification.
· Medicines managed safely with accurate records, lockable storage, and post-training competency assessments.
· Staff received comprehensive induction including Care Certificate, mandatory training, and shadowing.
· Regular supervision provided and confirmed by staff as useful.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitment; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood