moderate“Systems to oversee recruitment procedures had not identified that the process of validating references and conversations relating to a gap in employment history had not been recorded.”
moderate“The registered manager was not fully aware of all events that were notifiable to us. This was important to ensure all potential risks were sufficiently managed.”
record keeping
1 finding
minor“there was no record to state these [checks] happened. Completing a record of carrying out these checks would support in monitoring of this person's care need.”
leadership
1 finding
minor
“the registered manager needed to further improve their knowledge about their obligations under duty of candour should something go wrong in the service.”
care planning
1 finding
minor“Whilst people were involved in developing and reviewing their care plan, their involvement in this process needed to be more clearly recorded.”