Sarat Healthcare Ltd received a Good rating across all five key questions at its first CQC inspection, with one person using the service reporting positive experiences of safe, personalised and compassionate care. The registered manager demonstrated clear leadership, robust governance and a commitment to continuous improvement.
Strengths
· Person using the service and relative reported feeling safe, with consistent and familiar staff providing care
· Robust recruitment process including DBS checks, employment references and right-to-work verification
· Detailed, personalised and regularly updated care plans and risk assessments
· Staff completed comprehensive training including safeguarding, medicines, infection control and equality and diversity
· Weekly and monthly medicines audits completed by registered manager with MAR records correctly maintained