Addison Care Ltd received a Good rating across all five key questions at its first CQC inspection in October 2022, with no failures, breaches or complaints identified. The small domiciliary care agency demonstrated robust safeguarding, personalised care planning, consistent staffing and strong leadership in its London Borough of Ealing service.
Strengths
· Relatives consistently reported feeling their family members were safe and well supported, with staff arriving on time and sometimes staying beyond allocated visit times.
· No missed visits in the last year, monitored via real-time electronic log-in/log-out system.
· Comprehensive, person-centred care plans written in the person's voice covering all aspects of individual need including cultural, religious and communication preferences.
· Staff supported by same-language care workers, facilitating meaningful communication and rapport with service users.
· Strong induction, mandatory training, regular supervision and competency assessment in place for all staff.
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood