Care Matters (Homecare) Limited Darlington

Inspection reports (3)

1. Inspection report · 2023-04-20

   Framework: KLOE · 10 pages · 75 KB · PDF

   Good
   safe: Goodwell-led: Good

   Care Matters (Homecare) Limited Darlington was rated Good overall following a March 2023 inspection, with Safe and Well-led both rated Good. A management gap in late 2022 had left staff and people feeling unsupported, but a new manager in post since March 2023 was rapidly improving oversight, engagement, and governance.

   Concerns (2)

   • moderateLeadership: “There had been a gap where management support was not present at the service at the end of 2022. This meant staff and people had felt unsupported at this time.”
   • minorStaff training: “Some felt there could be more face to face learning to ensure people were confident using medical equipment. The new manager agreed to review training with the staff team.”
   Strengths