Carmel Care & Support Teignmouth received a Good rating across all five key questions at its first inspection under the current provider, demonstrating strong person-centred care aligned with Right Support, Right Care, Right Culture principles. No regulatory breaches or failure themes were identified, with consistently positive feedback from people, relatives, staff and healthcare professionals.
Strengths
· Staff knew people well and understood how to protect them from abuse; relatives reported no concerns about safety
· Medicines were managed safely with STOMP principles applied and person-centred administration observed
· Warm, compassionate care with staff using positive, respectful language; healthcare professional noted 'It actually does feel like a home, not an institute'
· Highly responsive registered manager described as 'absolutely amazing' by staff; always available day and night
· Personalised, strengths-based care plans with accessible communication formats including pictorial prompts and easy read
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood