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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-11780465926

Hales Group Limited - Hull

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Provider

Hales Group Limited

Kingston upon Hull, City of · Yorkshire & Humberside · Active since 07/1

GoodHome-careRM: Burrows, Rachael

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

04/Mar/2023 - 00:00

Inspected 3 years ago

Overview Inspections (1)Findings (3)Owner-management Methodology

3 findings across 3 themes

Every concern logged by inspectors

complaints handling
1 finding
- minor“There is no point complaining anymore. I have told them my issues in the past and they say they will sort it, but nothing seems to change.”
communication with families
1 finding
- minor“People felt regular communication regarding their day to day care could be improved.”
leadership
1 finding
- minor“I don't feel supported by management at times and don't feel like I could go to them if I had a problem.”