Alliance Community Home Care Ltd received a Good rating across all five key questions at its first CQC inspection in April 2023. The service demonstrated strong safeguarding, safe recruitment, personalised care planning, and effective governance, with positive feedback from relatives and staff.
Strengths
· Robust safeguarding systems in place with staff able to recognise signs of abuse and a safeguarding log evidencing actions taken
· Safe recruitment practices including DBS checks, references, and employment history verification
· Medicines managed safely with no discrepancies in MAR records and PRN protocols in place
· Detailed, personalised care plans created with people and relatives, including personal history, interests, and communication needs
· Effective governance and audit systems covering daily logs, IPC, and accidents and incidents