PPC Healthcare Ltd, a small Sheffield domiciliary care agency supporting 4 people, achieved a Good rating across all five key questions at its first CQC inspection in February 2023. No regulatory breaches or areas of concern were identified; the service demonstrated safe, person-centred care with effective governance and well-supported staff.
Strengths
· Robust safeguarding systems and knowledgeable staff who would report concerns to management immediately
· Staff arrived on time and stayed for the full allocated call duration; people expressed high satisfaction with reliability
· Person-centred care plans developed with involvement of people and their families reflecting individual preferences
· Effective quality monitoring including spot visits, management audits, and six-monthly feedback questionnaires
· Staff received appropriate induction including the Care Certificate, shadowing, and training in MCA/DoLS and medication administration
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood