Hales Group Limited - Rotherham received a Good rating across all five key questions on its first CQC inspection, conducted remotely in March–April 2023. The service demonstrated person-centred care, safe recruitment and medicines management, effective staff training, and a culture of continuous improvement led by an engaged management team.
Strengths
· Detailed, person-centred care records accessible via electronic app kept staff up to date on people's needs
· Safe recruitment process including DBS checks; people received care from regular staff who arrived on time
· Staff completed relevant training including moving and handling, safeguarding, dementia care and received structured induction
· Medicines supported safely with staff competency spot checks; relatives reported no concerns
· Lessons learned from accidents and incidents shared with staff via meetings, emails and supervision