minor“there was no written record taken off these meetings. This meant that things which were agreed might get forgotten and not necessarily followed up on.”
supervision appraisal
1 finding
minor“We recommend the provider follows best practice with staff supervision, including keeping a written record of what was discussed, with both parties getting a copy.”
record keeping
1 finding
minor“Employment references were obtained. However, sometimes these were not written references, but taken by telephone.”
care planning
1 finding
minor“they did not fully cover needs associated with equality and diversity, although these were covered in people's care plans.”