Unique Community Services Manchester received a Good rating across all five key questions at its first CQC inspection in December 2022, with no regulatory breaches identified. The service demonstrated strong person-centred care, safe staffing and recruitment, effective governance, and exemplary partnership working praised by health and social care professionals.
Strengths
· High level of satisfaction from relatives, staff and health and social care professionals, with relatives describing staff as 'absolutely amazing' and an 'extended family'.
· Safe recruitment practices with dedicated staff allocated to care packages to ensure consistency of care.
· Robust medication management including digital alerts for late or missed medicines and regular competency checks.
· Comprehensive staff induction including shadow shifts, mandatory training, and person-specific onboarding.
· Person-centred care plans reflecting individual likes, dislikes, communication needs, and equality and diversity considerations.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood