First inspection of this newly registered domiciliary care agency supporting one person with personal care, rated Good across all five key questions. No shortfalls were identified, with positive feedback from the person, relative and staff and robust audit, recruitment and care planning processes.
Strengths
· Consistent care staff who knew the person well and understood how to keep them safe from abuse, harm or injury
· Needs assessed before service started, with person and relative involved in initial assessment and care planning
· Risks identified with risk management included in the plan of care
· Safe recruitment processes including DBS checks and references
· Staff completed induction and training in line with the Care Certificate before undertaking care calls
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
effective: Staff work with other agencies to provide consistent, effective, timely careNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and controlNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationshipsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Managers being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Continuous learning and improving care; Working in partnership with othersNot rated