Aim24 Care - Main Office received a Good rating across all five key questions in its first inspection, demonstrating safe recruitment, personalised care planning, and a highly accessible registered manager. Minor governance gaps were noted around audit action recording and the informal nature of quality monitoring visits, which may become more significant if the service grows.
Concerns (2)
minor
Governance
: “it was not always clear what actions were identified following an audit”
minorRecord keeping: “The provider did not have a formal system for recording these visits and ensuring that actions were logged”
Strengths
· People were safeguarded from abuse with well-developed risk identification systems and comprehensive risk management plans
· Staff were safely recruited with appropriate pre-employment and DBS checks
· People received care from a consistent staff team they had chosen to work with them
· Care workers received appropriate training, supervision, and induction
· The registered manager was accessible 24/7 including bank holidays and proactively contacted staff weekly
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood