Alina Homecare–Cheltenham received a Good rating across all five key questions at its first inspection in November 2022, demonstrating safe, person-centred care delivered by well-trained and supported staff. Minor gaps were noted around documentation for jointly managed medicines and the completeness of end-of-life training, but no regulatory breaches were identified.
Concerns (2)
minor
Medication management
: “More information was needed when staff jointly managed people's medicines. This would help reduce of the risk of missed or overdose of medicines.”
minorEnd-of-life care: “Progress was being made to ensure staff received additional end of life training to enable them to effectively support people in the final stages of their life.”
Strengths
· People received person-centred care from staff who were caring and knew people well.
· Comprehensive needs assessments with detailed care plans guiding safe and effective support.
· Safe recruitment practices and sufficient staffing with real-time call monitoring alerts.
· Strong safeguarding systems with no concerns raised since registration.
· Staff received thorough induction, ongoing training and professional development support.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood
well-led: Continuous learning and improving careGood