ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Using medicines safelyRequires improvement

safe: Systems and processes to safeguard people from the risk of abuseRequires improvement

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough; supporting people to live healthier livesGood

effective: Staff working with other agencies to provide consistent, effective, timely careGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and controlGood

responsive: Meeting people's communication needsGood

responsive: Supporting people to develop and maintain relationships; support to follow interestsGood

responsive: Improving care quality in response to complaints or concernsNot rated

responsive: End of life care and supportNot rated

well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirementsRequires improvement

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood

well-led: Working in partnership with othersGood

well-led: Engaging and involving people using the service, the public and staffGood

Mount Hill Care